FAQ

Q. How to purchase through sweetbabyboutique site?

To order:

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You will reach a log in page where you need to log in your account using your Username and Password. If you do not have an account created yet, you need to register an account before you proceed your payment.
  4. You will need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. Select your shipping methods and click “next” button.
  6. Choose your payment method then “next”
  7. Kindly reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. What are the payment methods available?

sweetbabyboutique site is supported with online payment method. You shall pay directly to the site and confirm your order. 

 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q. I forgot my Password for my account. What should I do to retrieve it?

- Click on “Lost Password?” and fill your email that used to register the account in the box.

- Click Submit.

- A verification link will be sent to you. Once you have received the link, you will be able to choose a new password for your account.

 

Q. Can I cancel an existing order that have been made?

Only if the order is on pending status and not being process yet. 

- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

 

Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (RM).

 

Q. How long does the delivery usually takes?

We ship every day from Monday till Friday except Saturday, Sunday & Public Holidays. Delivery usually will take about 1 to 2 working days (Except Sabah and Sarawak).

 

Q. I still have doubts!

Sorry that we are unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.