Terms & Conditions

At Sweet Baby Boutique, we are committed to making your shopping easy. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following items & conditions.

Making a purchase

At Sweet Baby Boutique, we are not able to neither amend nor combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.

We post all paid orders before 12pm, Monday – Friday on the same day via Pos Laju.

Once the Dispatch confirmation is emailed to you, your product are under the responsibility of our third party postal service provides and we shall not be responsible for lost parcel in post of proof of postage is supplied. Any claim will have to be made with our third paty postal service providers and we will make reasonable effot to assist in compensation claim (if any).

Payment

All payments have to be made by means specified by Sweet Baby Boutique. Payment shall not be deemed to be made until full amount of funds have cleared.

We will process your order once we receive your full payment. Please note that this order will be automatically cancelled if no payment made within 24 hours.

Price and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

Exchanges / Returns

Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any delivery return request that falls outside of our stated policy will not be entertained

· Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return

· Item return must reach our premises within a week from date of informing us

· Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return

Customers are required to e-mail us the Return Details as below :

Return Details

Email:

 (e.g. abc@gmail.com)

Sales Order Number : 

 (the order number for the item that you want to send back)

Reason:

 (e.g. stain item/button missing)

Tracking Number:

 (your courier company tracking number)

Replacement Item:

 (tell us the item that you want to replace e.g. PL033)

Important Notes

 - The return and replacement shipping fee will be borne by Us provided the return and replacement is due to Damage or Stained item

-  Any exchange of item is subject to the same design and color only

- If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer

- If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited to customer’s prepaid account for future purchase. No monetary refund is allowed

- We reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy

 -   If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design 

Returnable/Exchangeable Section

 Items that are terribly damage or stainedsubject to the return and replacement shipping fee will be borne by customer

Non-Returnable/Non-Exchangeable Section

- Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online

  Item design is slightly different from the picture displayed (e.g. button or pocket)

- Return or exchange is not allowed if size measurement differs about 1-3cm

- Sales items is not returnable unless it is a damage item

Please take note that all meassurement , colour shown are for reference purposes only, some time it might be slightly different in 1-3cm, and the colour shown on different type of monitors may have slightly different. If you are very particular on this you may choose not to order from us to avoid further dispute and arguement.